NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Effective Date: April 24, 2026
Walsh Counseling Services (“Walsh,” “we,” “us,” or “our”) is committed to protecting the privacy of your protected health information (“PHI”). PHI is information that identifies you or could be used to identify you and relates to your past, present, or future physical or mental health, the health care you receive, or payment for your health care.
Federal law requires us to maintain the privacy of your PHI, provide you with this Notice of Privacy Practices, and follow the terms of the notice currently in effect. This Notice explains how we may use and disclose your PHI, your rights regarding your PHI, and our legal duties with respect to your PHI.
YOUR RIGHTS
You have the following rights regarding your PHI. To exercise any of these rights, please submit a written request to:
Privacy Officer
Walsh Counseling Services
2155 Louisiana Boulevard NE, Suite 4200
Albuquerque, NM 87110
(505) 266-0441
Right to Inspect and Copy
You may ask to inspect or obtain a paper or electronic copy of your PHI. We may charge a reasonable, cost-based fee as permitted by law. In limited circumstances, we may deny your request. If we do, we will explain the reason and, when applicable, your right to have that decision reviewed.
Right to Request an Amendment
If you believe information in your record is incorrect or incomplete, you may ask us to amend it. Your request must be in writing and explain why the amendment is requested. We may deny the request in certain circumstances, but we will provide a written explanation and tell you how to submit a statement of disagreement.
Right to Request Confidential Communications
You may ask us to contact you in a specific way, such as only at a certain phone number, email address, mailing address, or through a patient portal. We will accommodate reasonable requests.
Right to Request Restrictions
You may ask us not to use or disclose certain PHI for treatment, payment, or health care operations. We are not required to agree to every request if doing so would affect your care or our operations.
If you pay for a service or health care item out of pocket in full, you may ask us not to disclose information about that service to your health plan for payment or health care operations, and we will honor that request unless disclosure is otherwise required by law.
Right to an Accounting of Disclosures
You may request a list of certain disclosures we have made of your PHI. You are entitled to one accounting in any 12-month period at no charge. We may charge a reasonable fee for additional requests within the same 12-month period.
Right to a Paper Copy of This Notice
You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.
Right to Choose Someone to Act for You
If you have given someone medical power of attorney or if someone is your legal guardian or other legally authorized representative, that person may exercise your rights and make choices about your PHI to the extent permitted by law.
Right to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with Walsh Counseling Services by contacting our Privacy Officer at the address or phone number listed above. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by writing to:
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
1-877-696-6775
We will not retaliate against you for filing a complaint.
HOW WE MAY USE AND DISCLOSE YOUR PHI
Treatment
We may use and disclose your PHI to provide, coordinate, or manage your care. For example, we may share information with another treating provider when clinically appropriate or when you authorize us to do so.
Payment
We may use and disclose your PHI to bill and collect payment for services we provide to you. For example, we may send information to your health insurer to obtain payment for your treatment.
Health Care Operations
We may use and disclose your PHI for our health care operations, including quality assessment, supervision, training, credentialing, business management, auditing, customer service, and appointment reminders.
Required by law: When federal, state, or local law requires us to make a disclosure.
Public health activities: To help prevent or control disease, injury, or disability, report adverse reactions to medications, or assist with recalls.
Health oversight activities: For audits, investigations, inspections, licensure, and other activities by agencies that oversee the health care system, government benefit programs, or civil rights compliance.
Abuse, neglect, or domestic violence: When reporting is permitted or required by law.
Judicial and administrative proceedings: To respond to court orders, subpoenas, discovery requests, or other lawful process, subject to applicable legal requirements.
Law enforcement: For certain law enforcement purposes permitted or required by law.
Serious threat to health or safety: To prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
Coroners, medical examiners, and funeral directors: As necessary for them to carry out their duties.
Organ and tissue donation: If applicable and permitted by law.
Research: In limited circumstances when approved and permitted by law.
Workers’ compensation: As necessary to comply with workers’ compensation or similar laws.
Specialized government functions: For certain military, national security, or protective services activities permitted by law.
Correctional institutions or law enforcement custody: If you are an inmate or in lawful custody, when permitted or required by law.
Business associates: To vendors and service providers who perform functions on our behalf and are required to protect your information.
If we receive Part 2-protected records or create records that are subject to Part 2, those records may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you unless you provide written consent or a court order and other legal requirements are satisfied. Where Part 2 applies, you may revoke your consent in writing, subject to applicable legal limits.
OUR RESPONSIBILITIES
We are required by law to maintain the privacy and security of your PHI.
We are required to provide you with this Notice and to follow the terms of the Notice currently in effect.
We will notify you if a breach occurs that may have compromised the privacy or security of your PHI, as required by law.
We reserve the right to revise this Notice and to make the revised Notice effective for all PHI we maintain.
If we revise this Notice, the updated version will be available at our office and at walshnm.com.
CONTACT INFORMATION
If you have questions about this Notice, want to exercise your rights, or wish to file a complaint with Walsh Counseling Services, contact:
Privacy Officer
Walsh Counseling Services
2155 Louisiana Boulevard NE, Suite 4200
Albuquerque, NM 87110
(505) 266-0441
Walsh Counseling Services (“Walsh,” “we,” “us,” or “our”) is committed to protecting the privacy of your protected health information (“PHI”). PHI is information that identifies you or could be used to identify you and relates to your past, present, or future physical or mental health, the health care you receive, or payment for your health care.
Federal law requires us to maintain the privacy of your PHI, provide you with this Notice of Privacy Practices, and follow the terms of the notice currently in effect. This Notice explains how we may use and disclose your PHI, your rights regarding your PHI, and our legal duties with respect to your PHI.
YOUR RIGHTS
You have the following rights regarding your PHI. To exercise any of these rights, please submit a written request to:
Privacy Officer
Walsh Counseling Services
2155 Louisiana Boulevard NE, Suite 4200
Albuquerque, NM 87110
(505) 266-0441
Right to Inspect and Copy
You may ask to inspect or obtain a paper or electronic copy of your PHI. We may charge a reasonable, cost-based fee as permitted by law. In limited circumstances, we may deny your request. If we do, we will explain the reason and, when applicable, your right to have that decision reviewed.
Right to Request an Amendment
If you believe information in your record is incorrect or incomplete, you may ask us to amend it. Your request must be in writing and explain why the amendment is requested. We may deny the request in certain circumstances, but we will provide a written explanation and tell you how to submit a statement of disagreement.
Right to Request Confidential Communications
You may ask us to contact you in a specific way, such as only at a certain phone number, email address, mailing address, or through a patient portal. We will accommodate reasonable requests.
Right to Request Restrictions
You may ask us not to use or disclose certain PHI for treatment, payment, or health care operations. We are not required to agree to every request if doing so would affect your care or our operations.
If you pay for a service or health care item out of pocket in full, you may ask us not to disclose information about that service to your health plan for payment or health care operations, and we will honor that request unless disclosure is otherwise required by law.
Right to an Accounting of Disclosures
You may request a list of certain disclosures we have made of your PHI. You are entitled to one accounting in any 12-month period at no charge. We may charge a reasonable fee for additional requests within the same 12-month period.
Right to a Paper Copy of This Notice
You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.
Right to Choose Someone to Act for You
If you have given someone medical power of attorney or if someone is your legal guardian or other legally authorized representative, that person may exercise your rights and make choices about your PHI to the extent permitted by law.
Right to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with Walsh Counseling Services by contacting our Privacy Officer at the address or phone number listed above. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by writing to:
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
1-877-696-6775
We will not retaliate against you for filing a complaint.
HOW WE MAY USE AND DISCLOSE YOUR PHI
- Uses and Disclosures for Treatment, Payment, and Health Care Operations
Treatment
We may use and disclose your PHI to provide, coordinate, or manage your care. For example, we may share information with another treating provider when clinically appropriate or when you authorize us to do so.
Payment
We may use and disclose your PHI to bill and collect payment for services we provide to you. For example, we may send information to your health insurer to obtain payment for your treatment.
Health Care Operations
We may use and disclose your PHI for our health care operations, including quality assessment, supervision, training, credentialing, business management, auditing, customer service, and appointment reminders.
- Uses and Disclosures Without Your Written Authorization in Certain Situations
Required by law: When federal, state, or local law requires us to make a disclosure.
Public health activities: To help prevent or control disease, injury, or disability, report adverse reactions to medications, or assist with recalls.
Health oversight activities: For audits, investigations, inspections, licensure, and other activities by agencies that oversee the health care system, government benefit programs, or civil rights compliance.
Abuse, neglect, or domestic violence: When reporting is permitted or required by law.
Judicial and administrative proceedings: To respond to court orders, subpoenas, discovery requests, or other lawful process, subject to applicable legal requirements.
Law enforcement: For certain law enforcement purposes permitted or required by law.
Serious threat to health or safety: To prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
Coroners, medical examiners, and funeral directors: As necessary for them to carry out their duties.
Organ and tissue donation: If applicable and permitted by law.
Research: In limited circumstances when approved and permitted by law.
Workers’ compensation: As necessary to comply with workers’ compensation or similar laws.
Specialized government functions: For certain military, national security, or protective services activities permitted by law.
Correctional institutions or law enforcement custody: If you are an inmate or in lawful custody, when permitted or required by law.
Business associates: To vendors and service providers who perform functions on our behalf and are required to protect your information.
- Uses and Disclosures Involving Family, Friends, or Others Involved in Your Care
- Uses and Disclosures That Require Your Written Authorization
- Substance Use Disorder Records Subject to 42 CFR Part 2
If we receive Part 2-protected records or create records that are subject to Part 2, those records may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you unless you provide written consent or a court order and other legal requirements are satisfied. Where Part 2 applies, you may revoke your consent in writing, subject to applicable legal limits.
OUR RESPONSIBILITIES
We are required by law to maintain the privacy and security of your PHI.
We are required to provide you with this Notice and to follow the terms of the Notice currently in effect.
We will notify you if a breach occurs that may have compromised the privacy or security of your PHI, as required by law.
We reserve the right to revise this Notice and to make the revised Notice effective for all PHI we maintain.
If we revise this Notice, the updated version will be available at our office and at walshnm.com.
CONTACT INFORMATION
If you have questions about this Notice, want to exercise your rights, or wish to file a complaint with Walsh Counseling Services, contact:
Privacy Officer
Walsh Counseling Services
2155 Louisiana Boulevard NE, Suite 4200
Albuquerque, NM 87110
(505) 266-0441
